Since we do not use an automated checkout, placing an order is simple: browse our online catalog, select your favorite jewellery piece, and click the “Order / Inquire via WhatsApp” button. Our team will verify live inventory, calculate the day’s metal rates, confirm final pricing, and guide you through payment.

Absolutely. Every gold piece at New Bhubaneshwari Jewellers is BIS Hallmarked with an official 6-digit HUID (Hallmark Unique Identification) code. Our silver items carry standard purity stamps. You receive full authentication guarantee certificates with your purchase invoice.

Yes! We specialize in custom bridal and modern handcrafted jewellery. Share your design idea, target weight, or reference photos with us via WhatsApp. Custom handcrafted orders take up to 30 days for crafting plus 1 working day for final quality inspection and dispatch, currently we only customize gold jewellery.

Our billing is 100% transparent:

Final Price = (Net Gold Weight × Daily Gold Rate according to Purity) + Making Charges + other applicable charges + 3% GST.

Note: We bill strictly on net metal weight—we never add non-gold weight or hidden lac fillings to the metal price.

We accept standard domestic (RuPay, Visa, Mastercard) debit and credit cards, UPI (GPay, PhonePe, Paytm), IMPS, RTGS, and secure payment links. International cards or foreign currency payments are not accepted.

Yes. For non-instant online bank transfers (such as RTGS/IMPS), dispatch occurs after the funds undergo payment reconciliation and reflect in our bank account.

Yes, cash payments are accepted for in-store purchases at our West Bengal showroom up to ₹2,00,000 (2 Lakhs) per sale invoice, per person, per day, in full compliance with Indian tax laws.

In-Stock Items: Dispatched within +1 working day after payment confirmation.

Made-to-Order Items: Dispatched within Manufacturing Time (Max 30 days) + 1 working day.

Due to the high value of gold and silver jewellery, a continuous, unedited unboxing video (showing the sealed package, shipping label, package opening, and item condition) protects both you and us against potential transit damages or missing item claims.

Same-Day (Before 9:00 PM IST): 100% full refund to source account.

Before Dispatch: 100% full refund to source account.

After Dispatch: 100% full refund once the package is safely returned to us.

Send us your uncut unboxing video immediately. We will arrange reverse pickup entirely at our cost. Once inspected and verified, you will receive a 100% full refund.

If the product is undamaged and acceptable but you wish to return it, you will receive only the net metal value of the item (based on current market rates). Making charges, taxes, and shipping fees are non-refundable.

All returned jewellery undergoes a strict 15-working-day evaluation period for purity, usage, and metal weight. If the returned weight is less than the invoice weight, the refund is adjusted accordingly. Refunds are issued after evaluation completion via payment partner or direct bank transfer (passbook image required).