Refund and Returns Policy

Return & Refund Policy for New Bhubaneshwari Jewellers

Last Updated: August 2026

At New Bhubaneshwari Jewellers (mynbj.com), we strive to ensure complete customer satisfaction with our gold and silver jewellery. Because our products are high-value and handcrafted, the following terms govern all order dispatches, cancellations, returns, and refunds.

1. Dispatch & Processing Timelines

Since orders are finalized directly with our team via manual messaging, processing times depend on whether the item is in stock or custom made:

  • Ready-Stock (Non-Custom) Products: Orders are processed and dispatched within +1 working day from the date payment/order receipt is confirmed.
  • Made-to-Order / Handcrafted Products: Orders require the specified manufacturing duration (up to a maximum of 30 days) + +1 working day for final quality inspection and dispatch.

2. Order Cancellation Policy

Same-Day Cancellation (Full Refund)

If you wish to cancel an order on the day it was placed, you must notify us before 9:00 PM (IST) on the same day.

  • Refund: You will receive a 100% full refund credited back to your original payment source.

Cancellation Prior to Dispatch

If you cancel your order after the same-day 9:00 PM cutoff but before the product has been dispatched from our facility:

  • Refund: You will receive a 100% full refund credited back to your original payment source.

Cancellation After Dispatch

If an order is cancelled after it has already been dispatched but before it reaches your delivery address:

  • Refund: You will receive a 100% full refund once the package is safely returned to us.

3. Mandatory Unboxing Video Requirement

Crucial Requirement: To be eligible for any damage claims, missing items, or returns, the customer must record a continuous, unedited, and uncut video showing the outer sealed package, shipping label, package opening, and initial inspection of the product inside.

  • No Refund Without Uncut Video: Claims for damaged, missing, or broken items will strictly not be processed without this clear, uncut video proof shared with us upon delivery.

4. Return & Damage Policy

Damaged or Defective Goods Received

If you receive a package or jewellery piece that is damaged, defective, or tampered with (and backed by an uncut opening video):

  1. Contact us immediately via our order messaging channels with your continuous unboxing video.
  2. We will arrange reverse shipping. Reverse shipping charges will be entirely borne by New Bhubaneshwari Jewellers.
  3. Upon return and inspection verifying the damage, you will receive a 100% full refund.

Return of Acceptable / Non-Damaged Products (Change of Mind)

If the product is delivered in good, acceptable condition, but you still wish to return it:

  • Refund Value: You will receive only the net gold/silver metal value of the returned product (calculated based on current market value). Making charges, taxes, and shipping fees are non-refundable.

5. Product Inspection, Metal Weight & Evaluation

All returned items are subject to strict quality, purity, and weight checks at our physical showroom:

  • Weight Discrepancy Adjustment: If a returned product is found to weigh less than the official metal weight specified in your purchase invoice, the refund value will be reduced proportionally to match the actual metal weight received.
  • Usage Inspection: Returned items will be evaluated to ensure they have not been worn, altered, resized, tampered with, or swapped.
  • Evaluation Timeline: The evaluation process takes a minimum of 15 working days from the date we receive the returned item.
  • Processing: Refunds will only be initiated after the evaluation process is successfully completed.

6. Refund Method & Bank Account Requirements

  • Payment Mode: Refunds will be credited to your bank account or original source payment account via our chosen payment partner or direct bank transfer, at the sole discretion of New Bhubaneshwari Jewellers.
  • Direct Bank Refunds: If a direct bank transfer is required for your refund, the customer must provide a clear, legible image of the front page of their bank account passbook (showing the account holder’s name, account number, and IFSC code) via our official messaging line.
Scroll to Top